Here is the Refund Policy for WEBi.GE:

Refund Policy

At WEBi.GE, we strive to provide the best business listing services for our users. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions and processes for obtaining a refund for purchases made on our platform.


1. General Refund Policy

Our general refund policy applies to all listing packages and services offered on WEBi.GE. Refunds will be granted under the following conditions:


Listing Not Activated:

  • If you have purchased a business listing package and have not activated or published your listing, you may request a full refund within 7 days of the purchase date

Technical Issues:

  • If you experience technical issues that prevent your listing from being displayed or accessed on our platform, and we are unable to resolve the issue within a reasonable timeframe, you may request a refund
  • Technical issues must be reported to our support team within 7 days of discovering the problem

Service Not Delivered:

  • If we fail to deliver the listing services as described in your purchased package, you may request a full or partial refund within 14 days

Duplicate Payments:

  • If you have been charged multiple times for the same service due to a payment processing error, the duplicate charge(s) will be refunded in full

Cancellation Before Listing Period Begins:

  • If you cancel your listing subscription before the listing period starts, you may receive a full refund

2. Partial Refunds

Partial refunds may be granted in the following situations:

Pro-Rated Refunds:

  • If you cancel a multi-month listing package within the first 14 days and your listing has been active, you may receive a pro-rated refund for the unused portion of your subscription
  • Cancellations after 14 days are not eligible for refunds

Downgrade Requests:

  • If you wish to downgrade from a premium package to a basic package within 7 days of purchase, you may receive a refund for the difference

3. Non-Refundable Items

Certain items and services are non-refundable. These include:

Active Listings:

  • Listings that have been published and active for more than 14 days are non-refundable

Completed Services:

  • Custom services, featured placements, or promotional campaigns that have been fully delivered are non-refundable

Premium Features Already Used:

  • Premium features such as featured listings, photo galleries, or priority placement that have already been utilized are non-refundable

Promotional and Discounted Packages:

  • Specially discounted or promotional packages may have different refund terms or be non-refundable (terms will be clearly stated at purchase)

Renewal Payments:

  • Automatic renewal payments are non-refundable unless cancelled before the renewal date

Third-Party Services:

  • Any fees paid to third-party service providers (such as payment processors) are non-refundable

4. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Support

  • Email our support team at [support@webi.ge] with your refund request
  • Include your order/transaction number, business name, listing details, and a detailed reason for the refund request
  • Attach any relevant documentation or screenshots if applicable

Step 2: Review Process

  • Our support team will review your request within 3-5 business days
  • We may ask for additional information or clarification to process your refund
  • We may attempt to resolve any technical issues before processing a refund

Step 3: Refund Decision

  • You will receive a decision on your refund request via email
  • If approved, we will process the refund to your original method of payment

Step 4: Refund Processing

  • Approved refunds will be processed within 5-10 business days
  • Please allow an additional 5-10 business days for the refund to appear in your bank account or credit card statement, depending on your financial institution

5. Cancellation Policy

To Cancel Your Listing or Subscription:

  • Log in to your WEBi.GE account and navigate to your account settings
  • Select "Cancel Subscription" or contact our support team for assistance
  • Cancellations must be made at least 48 hours before the next billing cycle to avoid charges
  • You will retain access to your listing until the end of your current paid period

Auto-Renewal Cancellation:

  • You can disable auto-renewal at any time from your account settings
  • Disabling auto-renewal will prevent future charges but will not refund the current subscription period

6. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by contacting our management team at [management@webi.ge]
  • Provide additional information or documentation to support your case
  • We will conduct a final review and provide a decision within 10 business days

7. Exceptions and Special Circumstances

WEBi.GE may consider refund requests outside the standard policy on a case-by-case basis for exceptional circumstances, such as:

  • Serious illness or personal emergencies
  • Business closure
  • Force majeure events

All exception requests must be submitted in writing with supporting documentation.


8. Changes to Refund Policy

WEBi.GE reserves the right to modify this Refund Policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Changes to the refund policy will not affect purchases made prior to the change unless required by law.